Privacy Policy

Introduction

volture-power ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website volture-power.com and use our services.

We are registered in the United Kingdom and operate in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, and contact details provided through our booking forms
• Child information: Age and any relevant learning requirements shared by parents or guardians
• Technical data: IP address, browser type, operating system, and browsing behaviour on our website
• Communication records: Correspondence you send to us via email or other channels

How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings and deliver our educational programmes
• To communicate with you about sessions, availability, and programme updates
• To send parent reports and follow-up resources after sessions
• To improve our website, services, and user experience
• To respond to enquiries and provide customer support
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Where processing is necessary to perform our services you have requested
• Consent: Where you have given explicit consent for specific purposes
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Where we must process data to comply with the law

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in operating our website and services (e.g., hosting providers)
• Professional advisers such as lawyers or accountants when necessary
• Law enforcement or regulatory bodies when required by law

Any third parties we work with are required to respect the security of your data and treat it in accordance with applicable laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for 6 years for financial and legal compliance purposes. You may request deletion of your data at any time, subject to legal retention requirements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Our services are designed for children, but we collect personal information only from parents or guardians. We do not knowingly collect personal information directly from children under 16 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

volture-power
Unit 14, Canton Business Centre
38 Llandaff Road
Cardiff CF11 9NJ
United Kingdom

Email: [email protected]

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit volture-power.com for more information.